FAQs

A: NO. The only models that require installation of drivers are our USB Optical Probes iP500-330 or iP300-330. 
A: The drivers are shipped on a CD that is included with each optical probe order or can also be downloaded from our website or directly from this link for models iP500-330: http://www.silabs.com/products/mcu/pages/usbtouartbridgevcpdrivers.aspx
or directly from this link for models iP250-330 or iP300-330: http://www.ftdichip.com/FTDrivers.html  
A: ANSI optical probes are designed to work with meters designed to the ANSI Standard C12.18 used mostly in North America and South America. The ANSI meters have a D-shape Optical Communications Port as shown below:ANSI
IEC optical probes are designed to work with meters designed to the IEC standard 62056-21 (IEC 1107) used mostly in Europe, Asia and India and some parts of South America. The IEC meters have a Round Optical Communications Port as shown below:IEC
A: Yes, our iP500 series and iP250 series are ANSI probes while our iP300 series are IEC probes.
A: YES, our optical probes are designed to interface to any handheld or PC computer in the market.  If you don’t see your handheld or PC computer in our product list, let us know and we can CUSTOMIZE our probe to work with your computer. 
 A: You need to contact us at 877-634-1833 or 956-630-1833 to obtain an RMA number to return the probe for repair. Download the RMA Form from our website and complete the top two portions of the form and include it with the probe. Send the probe to us at the address below:
Intelliprobe
Attn. RMA Dept.
2041 Industrial Dr
McAllen, Texas 78504  
A: The cost can vary with each probe. We suggest you send in your probe(s) so that our technicians can perform a quick evaluation and determine an estimated cost to repair. We will notify you of the charges before we begin any repairs on your probe(s). 
A:  Our turnaround time is usually 1-3 days. 
A: Yes! Please contact Veronica via email at veronica@intelliprobe.net or call our office at 956-630-1833 and we will gladly provide you with our discount schedule.